What our Customers say...


Great work Zack!!! Every time I call he always answers to the rescue like Superman.  


Zach and Cameron are amazing. They got the project done before the projected day!

Dalton and Austin did a great job. Prompt and explained the job. Recommended.

Austin, Dalton, and Cody were excellent with this whole process. We had a water heater go bad and flooded our building flooding multiple offices and soaking our carpet. The serv pro crew showed up with an hour and got to work. I was really impressed with how efficient and fast the crew was working. They had all the standing water soaked up and humidifiers and fans set up within 3 hours. Lastly they did a great job answering all of our questions and really made thing make sense. Thanks again Austin, Dalton, and Cody, as well as the other hard working SERVPRO Hermitage/Donelson team members.

SERVPRO was very responsive. Zack and Brantley were very professional and did a great job.

Zach, Dalton, and Cameron have done great job. I highly recommend them.

I really enjoyed the service that Zach and Cam provided, they were very helpful and polite with all the questions I had, I would definitely recommend.

Austin and John were quick to respond and knew exactly how to put us at ease. They explained everything and kept us updated on the process. Would highly recommend.

Recently our hot water heater busted and water leaked into several areas within our home. As soon as the water was shut off we immediately called SERVPRO! They picked up quickly and a technician (Zack) called me back within just a few minutes. He was extremely professional and asked qualifying and objective questions so he could assess the situation in advance and get started mitigating the water right away. Zack was our point of contact through out the week long process (which is very appreciated from a customer satisfaction perspective). He communicated clearly and thoroughly. I was informed of all things happening to our house and received extensive documentation with photos and descriptions that Zack forwarded directly to our insurance for us. There was a crew of guys in and out working on the house every day (Zack, Cam, Will, Austin, and Sam) and they were all very kind, thorough, and professional.

I hope we don’t have another issue like this in the future, but if we did, I’d definitely call SERVPRO!

We had a pipe burst the afternoon before we were leaving to fly to London. Water was everywhere in a matter of minutes. I called SERVPRO of Hermitage/Donelson & they were at my house within an hour during rush hour traffic. Mike & Zack came in & immediately got to work, bringing in mats, dehumidifiers & other equipment to dry out the hardwood floors. Knowing we would be gone, I gave them my daughter’s number to call to let them in each day. Even though we were out of the country, Mike emailed me each time they came out to let me know the progress. Everything was completed before we returned.

Mike & Zack were prompt, reliable & professional. I hope I do not have another need for this type of service in the future, but if I do, I will definitely use SERVPRO again. I highly recommend them.

Great group of guys, very helpful and professional. Got my house dried out quick after a burst pipe during that cold weather. Thanks again!

Zack and his team were very professional and did a great job! Thanks to him and his entire crew!

Job well done, thank you! Very responsible and clean! 

Used them for mitigation from a water leak. Great service. I contacted them mid-morning and they were at my house within a couple of hours. Austin, Brantley, Mike and John did a great job, very professional and courteous.

We are an Entertainment and Hospitality business they relies on outside services for mitigation following various unforeseen circumstances. SERVPRO has been prompt and professional in addressing any of issues, so that there is limited to impact to our customers and staff. Communication, follow up, and sincere pride in the work completed have been several of primary reasons for working with our representative and their team when needed.

We had a wonderful experience with SERVPRO and cannot recommended this company enough if you find yourself in need of help with water removal. The entire team was helpful, prompt, and responsive to all of our questions and concerns. They let us know what to expect and completed the job in a timely and professional manner. They made a stressful situation so much more manageable for us. We highly recommend this company.

Very professional, courteous and timely.

Absolutely loved working with SERVPRO and would recommend them to anybody! We worked specifically with Jay and Brantley, and they were timely, patient with our numerous questions, and incredibly informative/knowledgeable. Great guys, great company!

As an office manager for a local insurance office, I need to have people to refer my customers to who will be responsive, professional, knowledgeable and thorough. We trust that our customers will be taken care of in the best way whenever SERVPRO of Hermitage/Donelson is used. Thank you for always being there for us! A special shoutout to Joey Ellis for always going the extra mile for us and our customers. You're the best!

This SERVPRO of Hermitage/Donelson office does a great job - we have dealt with them for the past 9 years & they have been awesome!

Did a great job at cleaning out mold and mildew out of a small closet that was suffering from a slow leak! Thanks, SERVPRO of Hermitage/Donelson and Jordan Sanders.

SERVPRO of Hermitage/Donelson is always a pleasure to work with, and they have many great services available. Not only that, they are also quick to respond are great at customer service! If I have any troubles in the future, I would not hesitate to contact them!

Kept us informed and took care of us the whole time. Would highly recommend these folks!

These guys are lifesavers. Had my washing machine upstairs donate its water supply to the carpeted hallway and bedrooms as well as the ceiling and hardwood floor of my living room underneath it. This happened around 7:30 PM, which had me in an absolute panic. When I tell you there was a waterfall coming out of my smoke detector and light fixtures, I’m not exaggerating, but they had someone out to my house by 9-10 pm to set up water mitigation, which immediately eased my anxiety. Side note: the first company I called said they would dispatch someone that night but didn’t call again until the morning with “You still need someone?” I will always be calling SERVPRO first from now on. They were easy to work with and immediately had me in touch with a repair company for when the dust had settled, and that company has been great so far with their estimate, timeliness, and ease of working with my insurance. What was a disaster has been made so much easier to deal with thanks to these guys, and I cannot thank them enough!!

I called SERVPRO to aid in drying out my floors after my refrigerator leaked. They came right out the next day and gave me an estimate. The water mitigation process was smooth and very professional! This was the first time I had needed to file an insurance claim and they were more than helpful and willing to assist me in any way I needed. They communicated extremely well and worked with my schedule. I highly recommend using SERVPRO and will definitely call them again if the need arises! Thank y’all for everything!

Emergency response team on the SPOT, and I know they went way beyond 12hr days. Always respectful of our property, inform of coming and going and every next step clearly explained. And every one of the team members was just plain nice and friendly. Coordinated perfectly with our local service company, Lee Company Nashville, and surrounding counties. I won't use another remediation company. (And hope not to need it ...)

When I turned around there was black rolling smoke coming from my kitchen. Then I saw the roaring grease fire. I got a thick towel and threw over the flame and started throwing water on the towel, the fire went out. In the meantime, smoke went all over the house. My insurance called in SERVPRO. This happened 10-9-2020. I have been back in my home for over a week. You would not know. There had been a fire if I didn't tell you. The name SERVPRO is just what they are. I would recommend them to everyone who had this problem!

All of the folks with SERVPRO have been outstanding. So glad we have gone with them, I think they are great!

Guys did a great job!

Very, very efficient. Had answers to all of my questions.

Darren & Mike are already performing at OPTIMAL levels. I was not in town during the performance of services but they kept me abreast of the process from beginning to end. I am most appreciative of both Darren & Mike going ABOVE & BEYOND the call of duty for me.

Thank you for being so prompt on service and doing a quality job!

Courteous and professional.

Guys were so sweet and thoughtful.

Everyone at SERVPRO was very professional and walked me through a process that I was not familiar with. They put my interest first and I could not be happier with the work that they did!

This company was amazing to work with. I had major water damage from a leak in the crawl space in a rental property of mine. They were very fast and responsive to get a plan together and were mindful of my tenants. Could not praise them enough for being fast on the repairs and making the house even more valuable after they were finished with the work they accomplished.

Great to work with very helpful throughout the process. Took 30 minutes to get everything moved back in before the rain. Thanks, Austin and Cody.

My main focus was making sure that the tile/grout was cleansed thoroughly. SERVPRO crew (Jordan, Cody, and Justin) did a fabulous job in making sure that it was clean. I was very pleased with their work as well as how nice and polite they were to work with. Thank you so much!

Mike Robinson and the entire team at SERVPRO of Hermitage were absolutely fantastic to work with! He was knowledgeable, courteous, prompt, and efficient in everything he organized. Ultimately, dealing with damage in your home is always an exhausting and frustrating process, but Mike sure made the very best of a tough situation. He made sure we were 100% satisfied before he called the job complete and truly earned my trust and respect in the process.

I hope we never need the services of SERVPRO again, but feel confident I have found the best place in town if the need ever does arise again in the future.

Really appreciated the fast and courteous service.

I have not personally experienced losing precious memories and the items we all have in our homes... However, I have experienced brokenness... Heartbrokeness, most of all... This company has become a hopeful light amidst some of life's darkest moments... I understand that SERVPRO is probably well compensated for their services... However, in order to provide the service properly, you must have "kindness" and "compassion"... This company has proven time and time again, that they care deeply for the recovery and restoration of our broken hearts... SERVPRO.... Thank you for all of your help and service in our communities...

Odor gone. Great job!

Very nice and helpful people!

They have been awesome for all of our needs. So appreciative.

Darren and Octavious were wonderful. They were prompt and courteous and easy to work with.

The guys were great + restored our floors back to normal! I can't tell we even had any kind of water damage! Best crew around. Thank you!

I can't say enough good things about SERVPRO! My water heat(er) split open and shot water all through my downstairs. They came out late that night and helped start the clean up process. I had no clue what needed to be done and they were very helpful throughout the process. I had fans and dehumidifiers in my house for days, which wasn't fun, but they did the trick! I hope I don't need to use them again, but would recommend to anyone who has to.

They did a great job on my house when it flooded on Christmas Eve 2016 !

We had a sewer pipe burst under our house but the plumbers wouldn't repair it until the area was cleaned up. I called SERVPRO and they were out in a little over an hour. They were friendly and professional and went over and above in the performance of their duties. We strongly recommend them for any jobs you might need. We hope we don't need them again but we sure won't hesitate to call them if we do. They are the best!

Can't say enough about the work they did on my basement. Leshia, Mike and Darren and his crew went above and beyond to make sure my needs were met. Friendly and professional through the entire process. I'd recommend using SERVPRO to anyone!

Great company to do business with. Very accommodating and works within your schedule. They are reasonably priced with excellent knowledge of what will help your needs.

Thank you and your team for your emergency help in the middle of the night. Darren Swindle was awesome, he was there fast, had a game plan from the minute he saw the problem, and had it fixed in no time. 

I want to thank you and your team for the great service in the aftermath of our water incident last Wednesday night.  Darren and his team explained everything and put us at ease through an extremely stressful event. 

Thanks again to you and your team.  Your professionalism and promptness made a truly awful situation a lot easier! 

I couldn't be happier with the services I received from SERVPRO of Hermitage/Donelson when my washing machine recently broke. They were at my house within an hour and kept my damages contained to a small area around the washing machine. They even saved my hardwood floors after they began to buckle. Fascinating to watch these guys work.

I recently bought a home. During the inspection I was told that there was a significant mold problem in my crawlspace. My inspector and realtor both referred me to SERVPRO of Hermitage/Donelson to have the mold killed and cleaned. The house was built in the 1950s, but now the crawlspace looks like it is under a brand new house. The crews worked quickly and efficiently. Much easier process than I had expected.

After taking out space at an old convenience store to build my new business, we noticed a harsh odor coming from the cooler. We tried home cleaning remedies, but had no luck. A friend told me to call Sam at SERVPRO. He and his team worked with our schedule and got rid of the odor without any struggle. They helped us get our business open on time and for that we are ever grateful.

I had what seemed to be an undetectable leak in my home. I had a friend recommend this SERVPRO franchise to help us locate the leak and fix our damages. The time and care that Mike Knight took in finding the exact cause of our damage showed the true nature of this company as service providers. My wife and I felt like we were given the five star treatment. Once they found what was causing the damage in our living room, the drying was quick and painless. Thanks for all you did for our family!

My insurance agent instructed me to call SERVPRO of Hermitage/Donelson after a water line failed in my condo. I have never experienced the emotional 180 degree switch that I did when SERVPRO came to clean it up. I was put completely at ease by the competence and professionalism of the crew that responded. Darren helped save flooring that I thought was destroyed. These guys made an otherwise unnerving process seem quick and easy. I would recommend them to anyone.

I want to commend all of your people who recently worked on my house following a kitchen fire. Mike Robinson and Mike Knight showed the ultimate in professionalism. Mr. Robinson went way above and beyond the call of duty in repairing the lid on a precious piece of china for me. The ladies with whom I spoke on the phone showed the same polite and helpful professionalism. Thank you so much!

Mike Knight of SERVPRO was a great asset to me when it came to finding and fixing the water leak in my supply line. The company was very helpful and courteous to my needs. They even cleaned up afterwards and removed all discarded materials. I would call again for any future needs that may arise. I would also recommend Mike and SERVPRO to all of my friends. Thank you.

Recently my family and I came home from vacation to find the entire bottom level of our home floating in water. Our hot water heater had burst. I called SERVPRO of Hermitage/Donelson and they were here fast! Their staff was friendly, courteous, and most of all, knowledgeable. They had us taken care of in no time. Thank you SERVPRO!